Terms of service

Terms & Conditions

General Terms & Conditions of the Online Store (e-shop)

Article I. Definitions

The operator of the online store (e-shop) is EPY s.r.o., registered office Volgogradská 4938/23, 03608 Martin, Company ID (IČO): 53124383.

The seller of products marked with an asterisk and price excluding VAT is EPY s.r.o., with its registered office at Volgogradská 4938/23, 03608 Martin (full details provided in Contacts).

The supplier of goods and services offered in the e-shop www.epyclub.com is EPY s.r.o., registered office Volgogradská 4938/23, 03608 Martin (full details in Contacts).

The buyer is any visitor of the e-shop who places an order through the e-shop. For the purposes of Act no. 102/2014 Coll., a consumer is understood to be a natural or legal person who does not purchase goods for resale to other persons, or for the purpose of conducting business or professional activity.

The e-shop is a computer system available on the internet, with public access, allowing the ordering of goods or services.

Goods or services are all products published on the e-shop’s website.

An order is created by confirming the ordering process in the e-shop, including full completion of the order form.

The buyer fully acknowledges electronic communication, especially via the e-shop, e-mail, or telephone.

Article II. Price

All prices for goods are final. Whether prices include 20% VAT is governed by the product listing and information in Article I, paragraphs 2 and 3.

The seller is bound by the price displayed in the e-shop at the moment of purchase.

Article III. Order

An order is created by confirming the ordering process in the e-shop, including full completion of the order form. To properly process the order, it is necessary to fill in the required data and select the shipping and payment options.

By submitting the order, the buyer agrees to the price of the goods and services and thus the order becomes binding.

The purchase contract is concluded upon confirmation of the order by the seller. It may only be modified, cancelled, or supplemented by mutual agreement unless otherwise provided by law.

After placing an order, the buyer automatically receives an e-mail confirmation from the e-shop. This e-mail is not the final confirmation of goods as per paragraph 3 of this article.

By submitting the order, the buyer is obliged to pay the purchase price.

Article IV. Payment Terms

Payment methods:

  • Cash on delivery (COD): payment directly to courier / post office upon delivery

  • Advance payment: based on a payment request, goods shipped after funds are received

Gift vouchers represent prepaid credit that can be used for purchases as long as funds are available. Validity date is specified on the voucher. Nominal value can be agreed individually.

Surcharges for payment options are specified in Article VI.

The seller may provide discounts:

  • registration discount

  • repeat purchase discount

  • one-time coupon discount

Discounts cannot be combined.

Article V. Delivery Terms

The seller is obliged to ship goods within 30 days from contract conclusion, unless agreed otherwise or unless a longer delivery period is stated.

If goods are in stock, they are shipped as soon as possible.

If part of the order is unavailable, the buyer will be informed with options for partial delivery.

Invoice (tax document) is sent exclusively electronically in PDF format, in compliance with Act no. 222/2004 Coll. on VAT. Paper invoice can be requested additionally.

The place of fulfilment is the delivery address.

Delivery is carried out via:
a) post office
b) courier service
c) Zásilkovna pick-up points

Article VI. Shipping, Handling, and Payment Fees

Information on charges is available in the section Shipping & Payment Terms.

The seller may agree on alternative methods of delivery or pricing with the buyer.

Partial shipments may be made, provided no extra shipping charges are billed to the buyer.

Article VII. Transfer of Ownership

Ownership rights transfer from the seller to the buyer only upon full payment of the purchase price.

Until then, the seller may postpone handling of complaints.

Article VIII. Order Cancellation

The buyer has the right to cancel an order within 24 hours of contract conclusion without penalty, unless the goods are custom-made.

Article IX. Consumer’s Right to Return Goods

Under Act no. 102/2014 Coll., the consumer has the right to withdraw from the purchase contract within 14 calendar days from receiving the goods.

Withdrawal must be submitted in writing and delivered or posted to the seller’s contact address no later than the last day of the withdrawal period.

The goods must be returned together with documentation (invoice, manuals, etc.) within 14 days of withdrawal.

Do not send goods back as COD — such parcels will not be accepted.

The seller will refund the payment including shipping costs within 14 days of receiving the withdrawal, but not before receiving the goods or proof of shipment.

Return shipping costs are borne by the consumer.

Exceptions to withdrawal apply to goods/services as defined in §7(6) of the Act.

The consumer is liable for any reduction in value caused by usage beyond what is necessary to assess functionality.

Article X. Rights and Obligations

The buyer is obliged to:

  • accept the ordered goods

  • pay the agreed purchase price

  • check the packaging and goods upon delivery

The seller is obliged to:

  • deliver goods in the required quality, quantity, and price

  • send all documents (invoice, warranty sheet, manual)

Article XI. Personal Data Protection

Personal data is processed in accordance with Act no. 122/2013 Coll.

The seller does not provide personal data to third parties, except carriers or state authorities.

Data collected: title, name, surname, address, delivery address, phone, e-mail.

Data is processed for order fulfilment.

With consent, personal data may be used for marketing purposes (e-mail, phone, post) for a period of 5 years. Consent can be withdrawn anytime.

Article XII. Compensation for Non-Acceptance of Goods

If the buyer fails to collect goods without cancellation, the seller has the right to claim damages (shipping, packing, administration, lost profit).

The seller may waive or partially apply this right.

Article XIII. Final Provisions

The seller reserves the right to change these terms at any time. Purchases are governed by the version valid at the time of order submission.

Complaints Policy is an inseparable part of these terms.

By placing an order, the buyer confirms that they have read and agreed to the Terms & Conditions and Complaints Policy.

Unregulated relationships are governed by the Civil Code, Consumer Protection Act, and relevant legislation.

These Terms & Conditions are valid and effective from January 1, 2016.

Consumers may also use alternative dispute resolution via the Slovak Trade Inspection (www.soi.sk) or through the EU ODR platform (http://ec.europa.eu/consumers/odr/).

Prague, 01.09.2025
Ivan Gvoždiak, Managing Director

Complaints Policy

(inseparable part of the Terms & Conditions)

Only goods purchased from the seller and owned by the buyer can be claimed.

Warranty period:

  • 24 months for consumers (unless stated otherwise)

  • 12 months for non-consumers (business buyers)

The warranty period starts on the day of delivery.

Exclusions from warranty:

  • mechanical damage caused by buyer

  • misuse contrary to instructions

  • improper conditions (humidity, chemicals, etc.)

  • neglect, overloading, normal wear & tear

  • force majeure

Claims procedure:

  • Goods must be suitably packed and sent to the seller’s address with a copy of invoice.

  • Written claim is mandatory.

  • Seller will confirm receipt and provide confirmation of claim.

  • Claim handling time: immediately, or up to 30 days if technical assessment is required.

Consumer’s rights in claim procedure:

  • For removable defects: repair free of charge, timely, and properly.

  • For non-removable defects: replacement or withdrawal from contract (refund).

Goods should be inspected upon delivery in the presence of courier. By signing, the buyer confirms the packaging is intact.

The seller reserves the right to amend these Complaint Conditions at any time.

Prague, 01.09.2025